Refunds, Returns and Cancellations

Thank you for shopping with Blake Fell Apparel, an independent clothing brand based in the Lake District, UK.

We want you to be happy with your purchase. If something isn't right, please contact us at hello@blakefellapparel.com.

Changing Your Mind

For most standard, non-personalised products purchased online, UK customers have the legal right to cancel their order within 14 days of receiving it, without giving a reason.

Please email us within those 14 days to request cancellation and obtain return instructions. You then have a further 14 days to return the item.

Many of our products are printed or produced to order. This does not automatically remove your statutory cancellation rights.

You may try on clothing as you would in a shop. We may make a deduction if handling beyond what is necessary has reduced its value.

Return Postage

For change-of-mind returns, customers are responsible for return postage. Please contact us for the appropriate return address before sending anything back.

If an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where required by law.

Refunds

When you exercise your statutory cancellation right, we will refund the purchase price and any original standard delivery charge.

Refunds will be processed without undue delay, and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.

Refunds will normally be issued to your original payment method.

Faulty or Incorrect Items

If your item arrives faulty, damaged, incorrect or not as described, please contact us at hello@blakefellapparel.com with your order number and details of the issue.

We will arrange an appropriate remedy in accordance with your statutory consumer rights, which may include a repair, replacement or refund.

Your statutory rights are not limited to a 14-day period for reporting faulty goods.

Personalised Items

Products genuinely made to an individual customer's specifications or clearly personalised may be exempt from the change-of-mind cancellation right.

This does not affect your rights if the product is faulty or not as described.

Exchanges

We do not routinely offer direct size or colour exchanges. Where cancellation rights apply, you can return an eligible item and place a separate order.

International Orders

For international orders, please contact us for return instructions. Any mandatory consumer protections applying in your country remain unaffected.

Contact Us

Blake Fell Apparel

Email: hello@blakefellapparel.com

Website: www.blakefellapparel.com

Nothing in this policy limits your statutory consumer rights.